Recover Your Email Using Just Your Username

Forgot which email you used to sign in?
No worries — we’ve made it easier than ever!

🔥 Why this matters

Many users get stuck during password reset because they can’t remember their registered email.
This new feature helps you recover your email instantly — no support tickets, no delays.

⚙️ How it works

  1. On the Forgot Password screen, users will now see a “Forgot Email?” link.
  2. Clicking this opens the Recover Email page.
  3. The user enters their username.
  4. If the username is valid and the account is active, the system displays the registered email address.
  5. If the username doesn’t exist, a clear error message is shown:
    “The username you entered doesn’t exist in our records. Please contact support for assistance.”
  6. If the username exists but the account is inactive, the system displays the following message:
    “Your account is inactive. Please contact support for assistance.”
  7. The user can tap the Copy icon to instantly copy the email to their clipboard.
  8. After retrieving the email, the user can return to the previous screen and proceed with Reset Password.

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🎉 Benefit to You

✔️ Faster login recovery
✔️ Zero dependency on support
✔️ Smooth, frustration-free experience